Privacy Policy This privacy policy sets out how we use and protect any information that you give us when you use our telephone line. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our telephone line, then you can be assured that it will only be used in accordance with this privacy statement. What we collect We may collect the following information: Your name and contact information, including email address and telephone number Details of your call, including the date, time, and duration A recording of your call Any other information that you provide during the call What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: To respond to your inquiries or requests For internal record keeping For legal or regulatory purposes We gather this information for our own purposes and it is not shared with others unless authorized by law. Security We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect. We secure your data using encryption. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Contact If you have any questions about this privacy policy or our treatment of your personal data, please contact our data controller, Mark Bolwell, via option one on our telephone line. or via email, datacontroller@cloudbolwell.co.uk We may change this policy from time to time by updating this policy here. You should check from time to time to ensure that you are happy with any changes. This policy is effective from 9th August 2023. How long do you keep the call recordings? The length of time that call recordings are kept varies depending on the purpose for which they were collected and the legal and regulatory requirements that apply. In general, call recordings are kept for as long as necessary to fulfill the purposes for which they were collected, and then securely disposed of. It is important to note that the specific retention period for call recordings may vary depending on the organization and its policies. If you have any questions about the retention period for call recordings, you can contact the data controller, Mark Bolwell, via option one on our telephone line, or via email, datacontroller@cloudbolwell.co.uk for further information. Can I request to delete my personal information from your records? Yes, you have the right to request the deletion of your personal information from our records. This is known as the “right to be forgotten” or the “right to erasure.” To exercise this right, you can contact our data controller, Mark Bolwell, via option one on our telephone line. or via email, datacontroller@cloudbolwell.co.uk He will be able to provide you with further information on how to make a request for the deletion of your personal information. Please note that there may be certain circumstances where we are required by law to retain some of your personal information, even if you have requested its deletion. Can I request a copy of my personal information from your records? Yes, you have the right to request a copy of your personal information from our records. This is known as the “right of access” or the “right to data portability.” To exercise this right, you can contact our data controller, Mark Bo well, via option one on our telephone line. or via email, datacontroller@cloudbolwell.co.uk He will be able to provide you with further information on how to make a request for a copy of your personal information. Please note that there may be certain circumstances where we are unable to provide you with a copy of all of your personal information, such as if it would adversely affect the rights and freedoms of others. Can I request to delete my personal information from your records? Yes, you have the right to request the deletion of your personal information from our records. This is known as the “right to be forgotten” or the “right to erasure.” To exercise this right, you can contact our data controller, Mark Bolwell, via option one on our telephone line. or via email, datacontroller@cloudbolwell.co.uk He will be able to provide you with further information on how to make a request for the deletion of your personal information. Please note that there may be certain circumstances where we are required by law to retain some of your personal information, even if you have requested its deletion.